📧 development@dashbpo.com
🌐 English 🔗 TalentLMS Portal
📢 News 🧭 Compass Wave 2 — May 11, 2026 · Enrollment Open 🚀 NextUp 2026 — Applications Open July 1 📚 5 new courses added this month!
Learn smart. Lead sharp. ✨

Grow Your Career
with Expert Training

Your all-in-one learning portal — 150+ courses, leadership programs, and microlearning designed to help every Dash BPO agent thrive and advance.

1,473
Total Learners
88%
Engagement Rate
1,311
Trainees / Year
89%
Participation Rate
Safety & Compliance87%
Leadership Track72%
Business Skills91%
🔥 12-day learning streak active!
1,473
Total Learners
88%
Engagement Rate
89%
Participation Rate
1,311
Trainees Per Year
💬
Join Our Social Network
Connect with your Dash BPO teammates on Viva Engage — share wins, ask questions & stay in the loop.
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Dash University
🏆
Top-Rated Training
Built for Dash BPO teams
Why Dash University
Benefits of Learning
with Dash University

We've built every course, every program, and every pathway specifically for Dash BPO teams — so you learn what matters, when it matters.

🏅
Earn Certifications & Badges
Get recognized for every course completed with digital badges and certifications that count toward promotion.
Training Programs
Everything You Need
to Level Up

Structured programs built to take you from where you are to where you want to be.

📚
LMS Course Library
150+ self-paced courses across compliance, HR, tech, business skills, leadership, and personal development.
Browse Courses →
📋 8 categories · All levels
NextUp
NextUp Program
Accelerated career development pathway for high performers. 4 tracks: Supervisor, Training, QA, and Workforce Mgmt.
Learn More →
👥 300 trainees/year · 3 phases
Compass
Compass Leadership
6-week virtual leadership development program grounded in DISC theory. Open to all employees upon enrollment.
Learn More →
🎯 Max 10 per cohort · 6 weeks
🌱
The Dash Way
Our operating playbook — same-day coaching, data-driven decisions, morning rituals, and a culture of recognition.
Explore →
🌟 Core culture program
Getting Started
How It Works
1
Log In to the Portal
Access Dash University via TalentLMS using your company credentials. Available on any device.
2
Choose Your Path
Browse 150+ courses or enroll in a structured program like NextUp or Compass that matches your goals.
3
Learn & Complete
Take self-paced courses, attend live sessions, or watch 2-minute microlearning clips whenever it suits you.
4
Earn & Advance
Earn certifications, collect badges, and build the skills that drive promotions and career growth at Dash BPO.
Program Spotlight
NextUp: Your Fast-Track
to Leadership

NextUp is DASH BPO's premier leadership pipeline — designed to identify top-performing agents and accelerate them into supervisory, training, QA, or workforce management roles in as little as 90 days.

300
Trainees per year
4
Career tracks
12h
Training hours
90d
Min. eligibility
NextUp Program
What Agents Say
Success Stories
★★★★★
"NextUp changed my career trajectory completely. Within 6 months of completing the program I was promoted to Team Lead. The curriculum was exactly what I needed."
MG
Maria G.
Team Lead · 2 years at Dash BPO
★★★★★
"The Compass program helped me understand my own leadership style and how to adapt it for my team. The DISC assessment alone was worth it. Highly recommend."
JB
James B.
Operations Supervisor
★★★★★
"I love that I can do microlearning between calls. The 2-minute lessons on de-escalation have genuinely improved my CSAT scores. Easy to use, practical content."
AR
Ana R.
Sr. Agent · QA Track

Ready to Start Your Journey?

Join hundreds of Dash BPO agents already growing their careers through Dash University.

Course Catalog
All Courses

150+ courses — click any course to launch in TalentLMS

✨ New This Month 5 fresh courses just added to the LMS
NEW
💡
AI Ethics in the Workplace
Business Skills · 2 hrs
NEW
📊
Power BI Fundamentals
Technology Skills · 4 hrs
NEW
🌍
Cross-Cultural Communication
Personal Development · 3 hrs
NEW
🏆
Inclusive Leadership
Leadership · 3.5 hrs
NEW
🎯
Goal Setting & OKRs
Personal Development · 2.5 hrs
Filter:
All
👥 Human Resources
💻 Technology
📊 Business Skills
🛡️ Safety
🌱 Personal Dev
👑 Leadership
🎓 Career Path
🔎
Can't find the training you're looking for?

Tell us what you need and we'll build it for you. We add approximately 5 new courses every month — so check back often!

📧 Submit a Training Request
🗓️ New courses drop every month — last update: April 2026
Career Programs
Our Programs
Program 01
NextUp
NextUp

NextUp is DASH BPO's flagship leadership pipeline, designed to identify top-performing agents and prepare them for support and supervisory roles. Participants move through 3 phases: Selection, Certification, and Deployment.

✓ 300 trainees per year across 4 career tracks
✓ Eligible after 90 days tenure + KPI targets met
✓ 12 hours training + 9 hours OJT
✓ Manager nomination required
✓ Recertification every 6 months
👔
Supervisor
Team leadership track
📋
Training
Facilitation track
🔍
Quality Analyst
QA & feedback track
📊
Workforce Mgmt
Scheduling & forecasting
Program 02
Compass
Compass

A 6-week virtual leadership development program grounded in DISC theory. Built for QA specialists, trainers, supervisors, and managers who want to develop their leadership style and impact.

✓ 6-week program via Microsoft Teams
✓ Maximum 10 participants per cohort
✓ DISC assessment included
✓ Weekly modules + Friday debrief sessions
✓ Open to all employees — enroll anytime through Dash University
⚡
Authority
Decisive & direct
🌊
Agility
Adaptable & energetic
🤝
Empathy
People-centered
🧩
Strategy
Analytical & systematic
Our Culture
💫
The Dash Way

Our values, culture, and what it means to show up as a Dash BPO team member every single day. More than a program — it's a standard. Watch the intro video and explore the full training in Dash University.

✓ Culture, values, and behavioral standards
✓ Intro video + full training in Dash University
✓ Open to every Dash BPO team member
🤝
Integrity
🚀
Excellence
💡
Innovation
🌟
People First
Est. 2025
We Are Dash University

Founded in 2025 within Dash BPO, Dash University is the internal learning engine that powers career growth — from Day 1 agents to executive leaders.

🎯 Our Mission

To build a culture of continuous learning, consistent performance, and purposeful leadership across every team at Dash BPO — creating clear career pathways and empowering every employee to reach their full potential.

🌱
Grow
Structured programs and personalized pathways for every career stage.
🤝
Connect
Peer learning, shared stories, and collaborative knowledge-sharing.
🏆
Lead
The next generation of Dash leaders, built through NextUp, Compass & The Dash Way.
Meet the Team
The People Behind Dash University

The passionate L&D professionals building learning culture at Dash BPO.

Julie Francis
Julie Francis
Development Manager
Leading L&D strategy and culture across Dash BPO
Aaron Ramos
Aaron Ramos
Development Supervisor
Overseeing program delivery and team development
Carlos Quiroz
Carlos Quiroz
Content Developer
Crafting engaging learning content and materials
Elvira Jimenez
Elvira Jimenez
Content Developer
Building interactive training experiences for all teams
Get in Touch
Contact Learning & Development
📧
Email Us
development@dashbpo.com
🦊
Ask Dash
Click to chat ↗
🎓
Dash University
Access Learning Portal →
💬
Viva Engage
Join the community ↗
NextUp
Internal Support Readiness Program

Your path from agent
to support role starts here

NextUp opens once a year. The next application window is July 1st, 2026. Start preparing now.

--
Days
--
Hours
--
Minutes
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Seconds
📅 Applications open July 1, 2026
About the Program
What is NextUp?

NextUp is DASH BPO's flagship internal talent pipeline — designed to identify, prepare, and recognize high-performing agents who want to explore support roles. Through structured training, certification, and hands-on practice, you build the skills to move into supervisory and support functions.

✓ 300 trainees/year across 4 career tracks
✓ Manager nomination + application form required
✓ Opens once per year — 2-week application window
✓ Leads to badge, monetary recognition, and promotion priority
👔
Supervisor
Team leadership
📋
Training
Facilitation
🔍
Quality Analyst
QA & feedback
📊
Workforce Mgmt
Scheduling & RTA
Before You Apply
Your Path to NextUp
📋
Step 1 — Get Nominated
Your direct manager nominates you. Up to 5 agents per LOB can be submitted during the nomination window.
📝
Step 2 — Fill Your Application
Once nominated, you'll receive a link from L&D. Complete the form and write your motivation response. Select your preferred track.
✅
Step 3 — Wait for Selection
L&D reviews all applications and assigns agents to role-specific tracks. You'll be notified within 2 weeks of the application close date.
🎓
Step 4 — Start Certification
Cohort members begin LMS-based training for their selected track. Training is 12 hours + 9 hours of on-the-job practice.
🏅
Step 5 — Earn Your Badge
Complete your final assessment and earn your "Support Role Certified" badge. Get monetary recognition and priority for open roles.
📅
Eligibility Checklist
✓ 90+ days tenure  ✓ KPI targets met  ✓ Manager endorsement  ✓ In good standing  ✓ Interested in a support role
📝
NextUp Application Form

Applications are reviewed during the selection window each July. If you've been nominated, click below to access your form.

🖊️ Fill Out the NextUp Application Form ↗
Form link provided by L&D during the application window each July
During the Program
What Happens Week by Week
Weeks 1–2
📣 Program Kickoff
Orientation, track assignments confirmed, meet your cohort. LMS access enabled.
Weeks 3–4
📚 Core Certification Training
Complete your track's LMS modules. Study role-specific content at your own pace alongside your schedule.
Weeks 5–12
🛠️ On-the-Job Training
Shadow your support role, practice real tasks, and receive endorsements from your supervisor.
Week 18
🏆 Final Assessment & Badge
Complete your case study assessment. Pass and earn your badge, recognition, and promotion priority.
Previous Cohort
Our NextUp Alumni

Proud moments from previous NextUp waves. You could be next.

NextUp Alumni Photo 1 NextUp Alumni Photo 2 NextUp Alumni Photo 3 NextUp Alumni Photo 4 NextUp Alumni Photo 5 NextUp Alumni Photo 6 NextUp Alumni Photo 7
Resources
Everything You Need
🎓
Access the LMS
Complete your certification modules on Dash University
📧
Contact L&D
Questions about the program? Email development@dashbpo.com
💬
Teams Channel
Connect with your cohort on Microsoft Teams
📚
Course Catalog
Browse all courses to prep for your certification track
Compass
Leadership Development Program

Discover your leadership direction

A 6-week DISC-based program for supervisors, QA, trainers, and managers. Open to all — enroll anytime through Dash University.

Enroll in Compass →
⏱ 6 Weeks · Virtual · Max 10/cohort
⏰ Next Cohort Opening
🧭 Compass Wave 2 — May 11, 2026
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Days
--
Hours
--
Minutes
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Seconds
Max 10 participants · Open to supervisors, QA, trainers & managers
The Framework
Grounded in DISC Theory

Compass uses the DISC model to help you understand your natural leadership style — and how to adapt it for different people and situations. There are no wrong styles; just self-awareness and growth.

On Day 1 of Week 1, you'll receive a DISC assessment link. Your results are shared in the first debrief session and used to personalize your coaching throughout the program.

⚡
Authority
Decisive, direct, results-focused
🌊
Agility
Enthusiastic, social, adaptable
🤝
Empathy
Steady, supportive, collaborative
🧩
Strategy
Analytical, precise, systematic
🗓️
Open Enrollment

Compass is open to all supervisors, QA specialists, trainers, and managers. No nomination needed — self-register directly. Cohorts are capped at 10 participants, first-come first-served.

Program Details
Duration6 Weeks
FormatVirtual via Teams
Cohort sizeMax 10 participants
GradingParticipation-based
IncludesDISC Assessment
Who can joinOpen to all
The Journey
Your 6-Week Schedule
Week 1
DISC Assessment + Kickoff
Receive your DISC test link. Complete and submit. Debrief on Friday to review your style and leadership profile.
Week 2
Strategic 1:1s
The art of meaningful one-on-ones. Module released Monday, live debrief Friday.
Week 3
Energy Management
Managing your energy — not just your time. Avoiding burnout and sustaining high performance.
Week 4
Strategic Delegation
How to delegate effectively based on DISC styles. Empowering your team while maintaining accountability.
Week 5
Transformational Conversations
Turning difficult conversations into growth moments. Coaching vs. managing.
Week 6
Culture in Distributed Teams
Building culture connection across remote and distributed BPO teams. Closing ceremony.
Resources
Everything You Need
🎓
Access the LMS
Weekly modules released on your LMS dashboard every Monday
📧
Contact L&D
Reach out with any questions about Compass enrollment
💬
Teams Debrief Sessions
Join live Friday debrief sessions with your cohort on Teams
📚
Related Courses
Leadership and Personal Development courses on the catalog
Community
Learning Community Board

Ask questions, share insights, and get answers from Dash AI and your peers.

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I respond to every post! Ask about courses, programs, career paths, leadership — or anything L&D related.

↓ See my replies below each post
🔥 Trending Topics
📈 NextUp 2026 Application Tips
🧭 Compass DISC Results — What's Yours?
💻 Best Tech Skills Courses
⚡ De-escalation Techniques That Work
Open Library
The Dash Library

Free, open-access books and resources hand-picked for Dash BPO teams.

All Books
👑 Leadership
💬 Communication
🎯 Customer Service
🌱 Self-Development
📊 Business
Dash · Learning Guide
● Online · Ask me anything!
🦊 Hi! I'm Dash, your Dash University guide! I can help you find the right course, learn about NextUp or Compass, or answer any training questions!
What is NextUp?
How do I log in?
Tell me about Compass
What books are available?
Psst… got a question? Ask me! 🦊
📖
Book
Culture & Values

The Dash Way

How we work, how we treat each other, and what it means to be part of Dash BPO. Every great team has a code — this is ours.

Our Pillars
What We Stand For
🤝
Integrity
We do the right thing even when no one is watching. Honesty, consistency, and accountability define how we operate.
🚀
Excellence
We don't settle for average. Every interaction, every task, every decision is an opportunity to set a higher standard.
💡
Innovation
We challenge the status quo, embrace new ideas, and empower our people to think creatively and solve boldly.
🌟
People First
Our team is our greatest strength. We invest in growth, celebrate wins, and take care of each other — always.
Ready to dive in?
Take the Full Dash Way Training
The complete Dash Way program is available in our learning portal. Walk through our values, culture expectations, and what it means to represent Dash BPO every day.